Bourbonnais, Illinois
Urgent Care

Wonderful friendly staff and providers. My only complaint is I reserved a spot online. I received a context and email. However, the only thing I was told to do was arrive 5 minutes prior to the reserve time. I arrived 15 minutes prior and sat in my car for an hour an a half not hearing from anyone. I finally called them and they said I was suppose to call when I arrived. This was my first time going to them. In the confirmations that I received neither one of them ever said to call when you arrive.

Busy place! The staff keeps wonderful contact with their patients and their system if checking in works great. I was cordially greeted and seen in a decent . The nurse practitioner explained my sickness and was very thorough. A very pleasant experience!

Clean, new, modern place, music in waiting area, wonderful knowledgeable staff, quick service, fantastic hours. 9-9 every day of the week! I can't say enough. It's not just for urgent care either. Go check it out for whatever you need!

Update:. There have been two problems with this place. One is that I got billed improperly once (was billed for DENTAL appointment simply because I mentioned pain in my mouth?! They didn't even give me any kind of care or drug for my mouth.) And it was a pain in the neck and months until it finally got resubmitted and billed properly.
Second is that MEC refuses to send any records to a regular doctors office. I was briefly using MEC for my primary care but I should not have. A doctors office has confirmed that they always refuse to send patients' records over. So my current doctor has no record of what occurred during the time I was going there.

They have good services but they really need more staff. Train your staff when not on busy times, maybe more of a private check in. It kind of is a poor check-in process, all info is given in front of everyone. I know thats hard to avoid but could be better. Clean facility and nicely decorated.

I had a very good experience with this clinic.
From my first phone call, Holly was so nice and understanding! To my visit with the nurse practitioner Brent he was very nice, pleasant and knowledgeable. I hope that I never need an urgent clinic again but if I do I will certainly go there!!!