Bourbonnais, Illinois
Urgent Care

I visited this urgent care while staying out of town in an unfamiliar place. The staff were extremely helpful, courteous, and polite. I walked into a full waiting room of people that were very ill. It appears as though there were only two people running the front office however they were calm cool and collected under pressure. The doctor was very caring, knowledgeable and listen to my concerns. The staff worked very hard with the issues I had concerning medication‘s getting filled. And working with the local pharmacies so that I could get what I needed to start feeling better. I couldn’t be any more happy with my experience at this urgent care facility. Way to provide quality customer care!

We came here for school physicals since they are nearly half the price then by where we live. Upon walking into a full lobby I was concerned it was going to be a LONG wait and was barely that. I pre-registered the kids over the weekend so our wait time was minimal. Turns out one of the kids wasn’t registered so they had me fill out a few forms and she was able to piggy back on her sisters appointment and within a half hour of being called in we were done. The front end staff handled everything with grace and poise and professionalism. If it were me, I would be so overwhelmed with the full waiting room, people coming and going and phones ringing but she handled it all so well. The PA who did the physicals was super friendly and helpful. My girls both felt comfortable and we appreciate her being thorough, knowledgeable and compassionate. I would highly recommend Midwest Express Clinic. We are hoping they open one up near Frankfort, IL. Having good care in our own backyard would be awesome!!

I had actually been here twice recently. Once for my elderly mother. and once for myself. Both times the staff were professional, the waits were short and the care was appreciated and genuine. We were both able to get the medication we needed at an affordable price and they were able to answer our questions. Word of advice, make sure to fill out their online appointments ahead of time if you want to get checked in quicker. It will save you from doing paperwork there when you aren't feeling well.

I was surprised at how this small clinic can handle a busy day with a full lobby. Very helpful, professional, and friendly. On arrival a patient was being transferred by ambulance and everything managed to be handled at the front desk with no anxiety. I would rather come here than at the ER!