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Midwest Express Clinic proudly offers CareCredit to help make healthcare more affordable for you.
Learn More about Online Payments — Watch Below
Frequently Asked Questions
Reach Us by Phone
Illinois & Indiana Billing
833-293-2335Note: We are currently experiencing high call volumes. This has delayed our response and contributed to longer wait times. If you need to call us regarding your medical bill, please use the number above.
What happens after I receive services at Midwest Express Clinic and use my insurance?
Here’s what to expect after your visit:
- Midwest Express Clinic submits your claim to your insurance company.
- The insurance company processes the claim, which can take up to 45 days.
- Once processed, your insurance company sends both you and Midwest Express Clinic an Explanation of Benefits (EOB).
- If there is a balance due, we will notify you via email based on the information from the EOB.
- A few days later, you’ll also receive a phone call about the balance.
- If the balance remains unpaid, SMS reminders will be sent.
It’s important to review your EOB and act on any balance due to keep your account in good standing.
What payment methods are accepted?
We accept major credit cards, including Visa, Mastercard, Discover, and American Express. We also offer flexible financing options through CareCredit.
How do I find my account number for payment?
Your account number is listed on your billing statement. If you cannot locate it, contact our billing department for assistance.
Can I pay for services at the clinic instead of online?
Yes, you can make payments in person at any of our clinic locations. Speak to our front desk staff for assistance.
What should I do if I am unable to pay my bill in full?
If you’re facing financial difficulties, please contact our billing department to discuss payment plans or other options that may be available.
How do I know my payment information is secure?
Midwest Express Clinic uses industry-standard encryption and security protocols to protect your personal and financial information during online transactions.
Can I receive my bill via email?
Yes, we offer paperless billing. Contact our billing department to enroll and receive statements via email.
How do I update my billing address or insurance information?
To update your billing or insurance information, contact our billing department directly or inform the front desk staff during your next visit.
What should I do if I believe there’s an error on my bill?
If you notice any discrepancies on your bill, please contact our billing department immediately. We’ll review your account and address any issues.
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