Privacy Policy
NOTICE OF PRIVATE PRACTICES
Last Updated 06/10/2025
IF YOU THINK YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 EMERGENCY SERVICES OR YOUR DOCTOR IMMEDIATELY.
Welcome to the Midwest Express Clinic website! This Privacy Policy (“Policy”) describes how information that identifies you or your household (“you”, “your”) or that we can reasonably link to information that identifies you (“Personal Information”) is collected, used, disclosed, or processed by, or on behalf of, MWEC Management, LLC (“Midwest”, “we,” “us,” or “our”) via the Website, as well as your choices and rights you may have relating to your Personal Information. The “Website” means www.MidwestExpressClinic.com, any website that links to this Policy, and the Content (defined in the Terms of Use), functionality, features, and online services offered through any such site. This Policy does not apply to any medical or healthcare services such as telehealth or other visits with a healthcare provider.
SUMMARY
This Policy tells you how we use the Personal Information we collect when you use our Website. This Policy doesn’t apply to PHI or information we collect in other ways, such as in-person. We collect Personal Information from you such as when you communicate with us, through automatic means such as Cookies (see below), and from third parties like our service providers. We use this Personal Information for our business purposes, like providing the Website. We share Personal Information with third parties, such as our third-party services providers. You have choices about your Personal Information. Please click “Manage Preferences” for more information. We take measures to protect your Personal Information but cannot guarantee its security. If you have questions about this Policy, please feel free to Contact Us.
SCOPE OF THIS PRIVACY POLICY
This Policy only applies to the collection, use, disclosure, and/or processing of Personal Information by Midwest, or on our behalf, from your interactions with our Website. This Policy does not apply to information, including Personal Information, collected by Midwest offline or through any other means, or any third party, including through any Content that may link to, or be accessible from, the Website.
PROTECTED HEALTH INFORMATION
This Policy does not apply to Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”). For information regarding how we handle PHI, please refer to our Notice of Privacy Practices.
INFORMATION WE MAY COLLECT FROM YOU
We, or our third-party service providers, may collect Personal Information you provide to us when you fill out online forms or through your other interactions with the Website, such as contacting us, requesting appointments, paying bills, providing feedback, applying for a job, or responding to online surveys.
Personal Information you provide may include name, address, date of birth, sex, phone number, email address, demographic information, job application information, whether you have been to a Midwest Express clinic before, account number, payment card or other financial information, reasons for making an appointment, and any other information you may provide.
INFORMATION WE COLLECT AUTOMATICALLY
We, or our third-party service providers, may use cookies or other tracking technologies (“Cookies”) to automatically collect information from your device, computer, or browser when you visit our Website, such as: browser type, IP address, the websites you visit before or after ours, device model, and operating system. We may use such information for analytics, advertising, and functional purposes, such as to operate the Website, understand how you use our Website, improve your experience, detect fraud, remember your preferences, and show you personalized content. We may also use tools like session-replay services to understand how you interact with our Website. These tools can track your movements, clicks, time spent, and other actions on the Website to help us fix technical issues and improve your experience.
YOUR COOKIE CHOICES
If you don’t want Cookies to track your activity or show you targeted ads, you can opt-out of “non-functional” Cookies that are not required to run the Website by changing your browser settings to refuse cookies or adjusting your Cookie preferences on our Website by clicking on Manage Preferences. Note that some Website features might not work as well, or at all, if you disable the Cookies.
INFORMATION WE RECEIVE FROM THIRD PARTIES
We, and our third-party service providers, may receive information about you from third parties, such as our service providers. For example, we may receive Personal Information, including, but not limited to:
- Identifiers & Demographics. We may receive name, sex, location, address, phone number, date of birth, or other personal identifiers from our service providers to help schedule an appointment.
- Payment Information. We may receive payment information, such as credit card information, from our third party service providers when you pay for services via the Website.
- Health Information. We may receive information, such as the reason for scheduling your visit, from our third party service providers when you make an appointment.
- Online Identifiers. We may receive online identifiers from our marketing partners to provide various marketing, advertising, and customer support services directly to you.
- Inferences. We may receive inferences about you, including information based on statistics, trends, or assumptions about the products and services that may interest you.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your Personal Information to fulfill the purpose for which you provide it and for our business operations, which may include:
- Identification and authentication. We may use Personal Information to verify your identity when you access and use the Website and to protect the security of your Personal Information.
- Providing services to you. We may process your Personal Information for purposes of facilitating transactions or providing services you request.
- Operating the Website. We may process your Personal Information to provide the Website to you.
- Improving our Website. We may analyze information about how you use our Website, including Website Technology analytics, to provide an improved experience for all our customers.
- Communicating with you. We may use your Personal Information when we communicate with you.
- Customizing your experience. We may use your Personal Information to improve your experience of the Website, such as by providing interactive or personalized elements on the Website and providing you with content based on your interests.
- Marketing. We may use your Personal Information to send you marketing communications related to our products and services.
- Exercising our rights. We may use your Personal Information to protect or exercise our legal rights. For example, to detect, prevent, and respond to fraud claims, intellectual property infringement claims, or violations of law or our Terms of Use.
- Complying with our obligations. We may process your Personal Information to carry out fraud prevention checks or comply with legal or regulatory requirements under applicable law.
We use de-identified, aggregate, pseudonymized, or anonymized information to help us analyze the use of the Website. Where permitted by law, this Policy does not limit our use or disclosure of de-identified, aggregate, pseudonymous, or anonymous information, and we reserve the right to use and disclose such information to other third parties in our discretion.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your Personal Information to third parties for the following purposes:
- As Directed or Permitted by You. We may share your Personal Information with third parties when you provide us with your consent, or request certain services. This consent can be given in various forms, such as written, electronic, or verbal agreement.
- Third-Party Service Providers. We may disclose your Personal Information to our third-party service providers in order to provide our Website to you. For example, we may use third-party service providers to help manage or support the technical operation of the Website, connect you with payment or patient account providers, provide registration services, and enable communications and interactive experiences with us. When you interact or communicate with us, you may also be interacting and communicating with or through our third-party service providers and their technologies. These technologies may be used to help us understand what Website content you like most. We may also link to third-party service providers in order to help you find a doctor, schedule appointments, or access your medical records. If we partner with a third-party service provider to provide services and you sign up for those services, we will share your name and other contact information necessary for our partner to provide the services to you. This includes third parties whose products or services you choose to integrate into our products and services. If you access services from a third-party service provider separate from Midwest, you will be subject to the terms of use or privacy policy of such third-party service providers.
- Legal Proceedings. To safeguard our interests and those of others, we may disclose your Personal Information as necessary in connection with legal or administrative proceedings. This includes, but is not limited to, identifying, contacting, or taking legal action against individuals or entities who may be violating our Terms of Use or causing harm to, or interfering with, our Website.
- Legal Authorities. We may disclose your Personal Information to law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
- Transactions. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer or disclose your Personal Information to the relevant third parties involved in the transaction. This transfer or disclosure will be conducted in accordance with applicable privacy laws and regulations. The receiving party will be required to protect your Personal Information in a manner that is consistent with this Policy.
- Corporate. We may disclose your Personal Information to our legal and accounting professionals when necessary to comply with our legal obligations, as part of our financial or audit requirements, or as part of our general business operations.
YOUR CHOICES
You are able to make certain choices about how we communicate with you.
You may opt out of receiving marketing email communications from us by clicking on the “unsubscribe link” in our marketing emails or contacting us as specified in the “Contact Us” section below. You may still receive service oriented, administrative communications from us as you cannot opt out of receiving such administrative communications.
Please see the “Your Cookie / Website Technology Choices” sub-section for information about your choices related to Website Technologies.
SECURITY
Midwest uses reasonable and appropriate physical, administrative, and technical measures that are designed to safeguard the Personal Information you provide to Midwest. But the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of any Personal Information. Any such transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.
The safety and security of your information also depends on you. You are responsible for keeping information we provide you confidential. We ask you not to share such information with anyone.
DATA RETENTION
We will retain your Personal Information as long as we have a relationship with you and otherwise in accordance with our legal obligations. When deciding how long to keep your Personal Information after our relationship with you has ended, we take into account our legitimate business needs and our legal obligations, including, for example, fraud prevention, dispute resolution, investigations, regulatory requirements, and the enforcement of our Terms of Use.
CHILDREN’S INFORMATION
We do not target, or knowingly collect Personal Information through the Website from, children under eighteen (18) years of age. If you are under 18 years of age, please do not use or access the Website at any time or in any manner. If we learn that we have collected Personal Information from a child less than 18 years of age, we will take the appropriate steps to delete this information. If you believe we have any information from a child under 18, please contact us using the information available in the “Contact Us” section at the end of this Policy.
DO NOT TRACK
Some newer web browsers may have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. The Website does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
CHANGES TO OUR PRIVACY POLICY
We may update this Policy from time to time to comply with applicable laws, or to as we change our privacy practices. When we make changes, we will update the “Last Updated” date at the top of this Policy. Please review this Policy regularly for important updates.
CONTACT US
If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us at:
Email: [email protected]
Phone: 630-283-2026
Mailing Address: 625 W Adams St, Unit 20-122, Chicago, IL 60661
We are here to assist you and address any issues you may have.
This notice is effective on 06/10/2025 and replaces all earlier versions.